FEATURED WINNER
“I had a picture of a house, and the house was Premiere Mortgage Centre”
Kerri Reed,
Premiere Mortgage Centre
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www.gallagherbassett.com.au/
www.linkedin.com/showcase/
gallagher-bassett-services-pty-ltd/
mygb@gbtpa.com.au
1300975609
Level 15, 144 Edward Street, Brisbane 4000
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2017 - Present
Tenure at
current position
22
Years in the industry
WINNER:
Gallagher Bassett
Best Service Provider
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Best Service Provider
Kraft Heinz - Wattie's
WINNER:
Lionel Charmetant joined GB in 2022 as chief operating officer of the Australian operation. A French and Australian citizen, he has worked and lived in France, Australia, the UK and the US. His career spans 20 years, with over half that time in the insurance industry. He is passionate about GB’s employee development, data and technology. In his role as COO, he is responsible for nurturing and enhancing GB’s unique culture across 1,000 operations colleagues, supporting the continued delivery of a superior customer experience, and developing new solutions and capabilities to cement GB’s market leadership.
With over 20 years’ experience in finance and operations, having held VP and CFO roles across several continents and a number of industries, Pete Nicholson joined the GB family in 2017 as its Australian CFO. His wealth of knowledge and deep expertise in global mergers and acquisitions resulted in him quickly being promoted to the role of CFO – GB International in 2018. In this role, Pete led the international finance team and international M&A strategy. Prior to his promotion to CEO – Australia in 2022, he was appointed Deputy CEO – Australia in 2021. In this role he worked closely with the Australian Executive Committee across all areas of the business to support the business through planned growth, drive the company culture and help set the strategy for further expansion. He is an energetic and authentic leader who guides business growth and outcomes in a consistent, engaging and transparent fashion.
Chief Executive Officer
Pete Nicholson
Gallagher Bassett (GB) is Australia’s largest and most trusted provider of claims and risk management solutions. We offer a complete range of claims management and consulting solutions – in workers’ compensation, general insurance, self-insurance, health and wellbeing and advisory services. We work with government entities, corporate clients, insurers, brokers and underwriting agencies, providing customised claim and risk mitigation solutions that improve our clients’ outcomes.
GB’s success is a testament to our innovative spirit, unwavering commitment to quality, and strategic decision-making. We place significant emphasis on innovation, demonstrated by our industry-leading analytics and decision support tools. For the last three years, Insurance Business has recognised GB as one of Australia’s most innovative insurance organisations, acknowledging our robust software and agility in adapting to a data-centric world. GB continues to be at the forefront of innovation within the Australian insurance landscape.
Our focus revolves around fostering stronger connections and promoting collaboration, not only with valued clients but also across the wider industry landscape. We are committed to investing in technologies that generate impactful outcomes for our clients. Our aim is to inspire clients to facilitate greater collaboration and innovation within their organisations, empowering them to achieve the outcomes that matter most.
GB prides itself on being a value-driven organisation where qualities such as pride, trust, leadership and accountability are not just encouraged but celebrated. We take pride in our identity and the meaningful work we undertake, and it is this unwavering dedication that truly sets us apart.
Local Government in New Zealand consists of 78 local, regional and unitary councils. The Far North District Council is the most northern territorial authority and serves the residents of Kaitaia, Kaikohe, Kawakawa, Kerikeri, Paihia and Russell, as well as several smaller settlements and rural and Māori communities. We are a growing district of 71,000 people spread over 7,324km². The Far North district stretches from Cape Rēinga at the northern tip of New Zealand down to the Bay of Islands and Hokianga.
Local Government in New Zealand consists of 78 local, regional and unitary councils. The Far North District Council is the most northern territorial authority and serves the residents of Kaitaia, Kaikohe, Kawakawa, Kerikeri, Paihia and Russell, as well as several smaller settlements and rural and Māori communities. We are a growing district of 71,000 people spread over 7,324km². The Far North district stretches from Cape Rēinga at the northern tip of New Zealand down to the Bay of Islands and Hokianga.
1-10 Staff
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WINNER:
Best Service Provider
TMG The Mortgage Group
Gallagher Bassett
www.facebook.com/mclardymcshane
twitter.com/mclardymcshane
Chief Operating Officer
Lionel Charmetant
www.facebook.com/mclardymcshane
www.linkedin.com/showcase/
gallagher-bassett-services-pty-ltd/
David Teall
Chief Financial Officer
Nathan Pilgrim
Chief Information,
Product and Strategy Officer
Arch Acharya
Chief General Counsel
Pete Diskin
Chief Client Officer
Ria Leason
Chief People & Culture Officer
Lionel Charmetant
Chief Operating Officer
Pete Nicholson
Chief Executive Officer
Ria Leason is a global and commercial executive business leader with 20-plus years’ experience across strategic and operational delivery internationally, extending to the leadership and strategic transformation of cross-functional multisite/country teams.
Chief People & Culture Officer
Ria Leason
With 25 years’ experience across the Australasian and UK insurance markets, Pete Diskin is a specialist in the claims investigation and management sector. Starting as a surveillance operative and factual claims investigator before joining Gallagher Bassett International (GBI) in 2000, he has undertaken a number of roles, including investigation, technical claims management, operational leadership and C-suite executive management. As chief client officer, he is responsible for implementing and driving growth and retention strategies for Australian operations across all market channels. Additionally, he is the international executive sponsor of the Lloyd’s of London service delivery for GBI. He has led high-performing teams in both the Northern and Southern Hemispheres and has significant experience in managing claims management programs across international markets.
Chief Client Officer
Pete Diskin
As a corporate lawyer with 20-plus years’ experience within the banking, insurance and financial services sectors, Arch Acharya has gained a breadth of exposure to complex corporate transactions and business transformation programs within large multinational organisations and heavily regulated commercial environments, both in Australia and internationally. She has worked as a trusted business partner, providing strategic legal advice to senior executives within some of Australia’s and the world’s leading organisations, including AIA Group, Deutsche Bank, Insurance Australia Group (IAG) and ANZ.
Chief General Counsel
Arch Acharya
Nathan Pilgrim is an accomplished senior manager with a demonstrated ability to integrate business strategy with technology to transform businesses across a number of industries, including financial services, insurance, private education, legal, accounting, engineering and mining. Nathan is known as an innovator and implementer of change who maximises benefits and corporate ROI. He is a proven leader with accountability for strategy, financial management and vendor management.
Chief Information, Product, and Strategy Officer
Nathan Pilgrim
David Teall is an experienced financial executive with a strategic and operational focus. He is accomplished in using operational data to influence organisational decision-making, as well as identifying and implementing cost optimisation initiatives, and has a proven track record of unlocking business value for companies in both Australia and overseas.
Chief Financial Officer
David Teall
Chris Bounos is the professional risks underwriting manager at Pen. He has been at the company since 2016. Chris has been underwriting PI for 16 years, having worked at Dual, Allianz and Quanta.
The professional risks team specialise in excess loss, professional indemnity and cyber. The PI focus is mostly on the construction and engineering sectors for medium-sized and smaller corporate accounts, as well as lawyers and other miscellaneous professions. The company’s cyber facility has a very broad appetite and can accommodate risks of up to $450 million in turnover.
The professional risks team pride themselves on service, technical knowledge and a solution-driven attitude to their broking partners.
Team Manager – General Liability
Chris Bounos
David Teall
Chief Financial
Officer
Nathan Pilgrim
Chief Information, Product and Strategy Officer
Arch Acharya
Chief General
Counsel
Pete Diskin
Chief Client
Officer
Ria Leason
Chief People & Culture Officer
Lionel Charmetant
Chief Operating
Officer
Pete Nicholson
Chief Executive
Officer
Leadership
Chris Bounos is the professional risks underwriting manager at Pen. He has been at the company since 2016. Chris has been underwriting PI for 16 years, having worked at Dual, Allianz and Quanta.
The professional risks team specialise in excess loss, professional indemnity and cyber. The PI focus is mostly on the construction and engineering sectors for medium-sized and smaller corporate accounts, as well as lawyers and other miscellaneous professions. The company’s cyber facility has a very broad appetite and can accommodate risks of up to $450 million in turnover.
The professional risks team pride themselves on service, technical knowledge and a solution-driven attitude to their broking partners.
Underwriting Manager – Professional Risks
Chris Bounos
David Teall is an experienced financial executive with a strategic and operational focus. He is accomplished in using operational data to influence organisational decision-making, as well as identifying and implementing cost optimisation initiatives, and has a proven track record of unlocking business value for companies in both Australia and overseas.
Chief Financial Officer
David Teall
Nathan Pilgrim is an accomplished senior manager with a demonstrated ability to integrate business strategy with technology to transform businesses across a number of industries, including financial services, insurance, private education, legal, accounting, engineering and mining. Nathan is known as an innovator and implementer of change who maximises benefits and corporate ROI. He is a proven leader with accountability for strategy, financial management and vendor management.
Chief Information, Product, and Strategy Officer
Nathan Pilgrim
As a corporate lawyer with 20-plus years’ experience within the banking, insurance and financial services sectors, Arch Acharya has gained a breadth of exposure to complex corporate transactions and business transformation programs within large multinational organisations and heavily regulated commercial environments, both in Australia and internationally. She has worked as a trusted business partner, providing strategic legal advice to senior executives within some of Australia’s and the world’s leading organisations, including AIA Group, Deutsche Bank, Insurance Australia Group (IAG) and ANZ.
Chief General Counsel
Arch Acharya
With 25 years’ experience across the Australasian and UK insurance markets, Pete Diskin is a specialist in the claims investigation and management sector. Starting as a surveillance operative and factual claims investigator before joining Gallagher Bassett International (GBI) in 2000, he has undertaken a number of roles, including investigation, technical claims management, operational leadership and C-suite executive management. As chief client officer, he is responsible for implementing and driving growth and retention strategies for Australian operations across all market channels. Additionally, he is the international executive sponsor of the Lloyd’s of London service delivery for GBI. He has led high-performing teams in both the Northern and Southern Hemispheres and has significant experience in managing claims management programs across international markets.
Chief Client Officer
Pete Diskin
Ria Leason is a global and commercial executive business leader with 20-plus years’ experience across strategic and operational delivery internationally, extending to the leadership and strategic transformation of cross-functional multisite/country teams.
Chief People & Culture Officer
Ria Leason
Lionel Charmetant joined GB in 2022 as chief operating officer of the Australian operation. A French and Australian citizen, he has worked and lived in France, Australia, the UK and the US. His career spans 20 years, with over half that time in the insurance industry. He is passionate about GB’s employee development, data and technology. In his role as COO, he is responsible for nurturing and enhancing GB’s unique culture across 1,000 operations colleagues, supporting the continued delivery of a superior customer experience, and developing new solutions and capabilities to cement GB’s market leadership.
Chief Operating Officer
Lionel Charmetant
With over 20 years’ experience in finance and operations, having held VP and CFO roles across several continents and a number of industries, Pete Nicholson joined the GB family in 2017 as its Australian CFO. His wealth of knowledge and deep expertise in global mergers and acquisitions resulted in him quickly being promoted to the role of CFO – GB International in 2018. In this role, Pete led the international finance team and international M&A strategy. Prior to his promotion to CEO – Australia in 2022, he was appointed Deputy CEO – Australia in 2021. In this role he worked closely with the Australian Executive Committee across all areas of the business to support the business through planned growth, drive the company culture and help set the strategy for further expansion. He is an energetic and authentic leader who guides business growth and outcomes in a consistent, engaging and transparent fashion.
Chief Executive Officer
Pete Nicholson
David Teall
Chief Financial
Officer
Nathan Pilgrim
Chief Information, Product and Strategy Officer
Arch Acharya
Chief General
Counsel
Pete Diskin
Chief Client
Officer
Ria Leason
Chief People &
Culture Officer
Lionel Charmetant
Chief Operating
Officer
Pete Nicholson
Chief Executive
Officer
Leadership
Chris Bounos is the professional risks underwriting manager at Pen. He has been at the company since 2016. Chris has been underwriting PI for 16 years, having worked at Dual, Allianz and Quanta.
The professional risks team specialise in excess loss, professional indemnity and cyber. The PI focus is mostly on the construction and engineering sectors for medium-sized and smaller corporate accounts, as well as lawyers and other miscellaneous professions. The company’s cyber facility has a very broad appetite and can accommodate risks of up to $450 million in turnover.
The professional risks team pride themselves on service, technical knowledge and a solution-driven attitude to their broking partners.
Underwriting Manager – Professional Risks
Chris Bounos
David Teall is an experienced financial executive with a strategic and operational focus. He is accomplished in using operational data to influence organisational decision-making, as well as identifying and implementing cost optimisation initiatives, and has a proven track record of unlocking business value for companies in both Australia and overseas.
Chief Financal Officer
David Teall
Nathan Pilgrim is an accomplished senior manager with a demonstrated ability to integrate business strategy with technology to transform businesses across a number of industries, including financial services, insurance, private education, legal, accounting, engineering and mining. Nathan is known as an innovator and implementer of change who maximises benefits and corporate ROI. He is a proven leader with accountability for strategy, financial management and vendor management.
Chief Information,
Product and Strategy Officer
Nathan Pilgrim
As a corporate lawyer with 20-plus years’ experience within the banking, insurance and financial services sectors, Arch Acharya has gained a breadth of exposure to complex corporate transactions and business transformation programs within large multinational organisations and heavily regulated commercial environments, both in Australia and internationally. She has worked as a trusted business partner, providing strategic legal advice to senior executives within some of Australia’s and the world’s leading organisations, including AIA Group, Deutsche Bank, Insurance Australia Group (IAG) and ANZ.
Chief General Counsel
Arch Acharya
With 25 years’ experience across the Australasian and UK insurance markets, Pete Diskin is a specialist in the claims investigation and management sector. Starting as a surveillance operative and factual claims investigator before joining Gallagher Bassett International (GBI) in 2000, he has undertaken a number of roles, including investigation, technical claims management, operational leadership and C-suite executive management. As chief client officer, he is responsible for implementing and driving growth and retention strategies for Australian operations across all market channels. Additionally, he is the international executive sponsor of the Lloyd’s of London service delivery for GBI. He has led high-performing teams in both the Northern and Southern Hemispheres and has significant experience in managing claims management programs across international markets.
Chief Client Officer
Pete Diskin
Ria Leason is a global and commercial executive business leader with 20-plus years’ experience across strategic and operational delivery internationally, extending to the leadership and strategic transformation of cross-functional multisite/country teams.
Chief People & Culture Officer
Ria Leason
Lionel Charmetant joined GB in 2022 as chief operating officer of the Australian operation. A French and Australian citizen, he has worked and lived in France, Australia, the UK and the US. His career spans 20 years, with over half that time in the insurance industry. He is passionate about GB’s employee development, data and technology. In his role as COO, he is responsible for nurturing and enhancing GB’s unique culture across 1,000 operations colleagues, supporting the continued delivery of a superior customer experience, and developing new solutions and capabilities to cement GB’s market leadership.
Chief Operating Officer
Lionel Charmetant
With over 20 years’ experience in finance and operations, having held VP and CFO roles across several continents and a number of industries, Pete Nicholson joined the GB family in 2017 as its Australian CFO. His wealth of knowledge and deep expertise in global mergers and acquisitions resulted in him quickly being promoted to the role of CFO – GB International in 2018. In this role, Pete led the international finance team and international M&A strategy. Prior to his promotion to CEO – Australia in 2022, he was appointed Deputy CEO – Australia in 2021. In this role he worked closely with the Australian Executive Committee across all areas of the business to support the business through planned growth, drive the company culture and help set the strategy for further expansion. He is an energetic and authentic leader who guides business growth and outcomes in a consistent, engaging and transparent fashion.
Chief Executive Officer
Pete Nicholson