FEATURED WINNER
Vero Insurance
“I had a picture of a house, and the house was Premiere Mortgage Centre”
Kerri Reed,
Premiere Mortgage Centre
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WINNER:
Insurer of the Year
WINNER:
Insurer of the Year
www.vero.com.au
linkedin.com/company/vero
broker_communications@vero.com.au
13 18 13
80 Ann Street, Heritage Lanes, Brisbane City, Queensland, 4000, Australia
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WINNER:
Insurer of the Year
Vero Insurance
Michael Miller
Chief Executive Officer, Commercial & Personal Injury Insurance
Michael Miller was appointed in September 2023. He is responsible for commercial and personal injury insurance, which includes the intermediated brands Vero Insurance and GIO workers’ compensation. Prior to this, Michael was the executive general manager of commercial and intermediated insurance.
Chief Executive Officer, Commercial & Personal Injury Insurance
Michael Miller
facebook.com/pacificbluecross
@pacificbluecross
Michael Miller
Leadership
1188 Whakue St, Rotorua Central, Rotorua
Anthony Pagano
Head of Distribution, Commercial Insurance
Leadership
Anthony Pagano has worked in the commercial insurance industry for close to 30 years and is currently Head of Distribution at Vero. He is responsible for leading and driving distribution strategy and market management activity across Australia, covering all insurance products and broker groups.
Head of Distribution, Commercial Insurance
Anthony Pagano
Kira Pellicano is Vero’s Head of Commercial Claims. She is an experienced insurance professional approaching 20 years with Vero and the broader Suncorp group of companies. Kira is responsible for leading a large claims business across Australia, including a dedicated supply chain. Her role spans long-tail and short-tail claims lines, including Professional Indemnity and Financial lines, Liability, Property and Engineering. Kira has an extensive claims background and is passionate about delivering a best-in-class experience to broker partners and their clients in the moments that matter.
Head of Commercial Claims
Kira Pellicano
Michael Miller was appointed in September 2023. He is responsible for commercial and personal injury insurance, which includes the intermediated brands Vero Insurance and GIO workers’ compensation. Prior to this, Michael was the executive general manager of commercial and intermediated insurance.
Chief Executive Officer, Commercial & Personal Injury Insurance
Michael Miller
Michael Miller was appointed in September 2023. He is responsible for commercial and personal injury insurance, which includes the intermediated brands Vero Insurance and GIO workers’ compensation. Prior to this, Michael was the executive general manager of commercial and intermediated insurance.
Chief Executive Officer, Commercial & Personal Injury Insurance
Michael Miller
@pacbluecross
Michael Miller
Chief Executive Officer, Commercial & Personal Injury Insurance
As an independent, forward-thinking girls’ school we are committed to preparing girls for a lifetime of learning, leadership and engagement in our global community. We believe in girls.
At Ruyton Girls’ School we foster the individuality of each girl in a caring and safe environment, nurturing her intellectual, physical, social and emotional qualities that are essential to flourish.
Powerful learning is central to the Ruyton culture, building on our strong academic reputation. We focus on advancing the learning of every girl through the engagement of intellectual curiosity, building their knowledge and skills about how to learn, and supporting them to achieve their personal best and be exemplary citizens. We believe in real-world learning beyond the classroom, collaborating with the wider community to promote growth, discovery and sustainability.
We empower our girls to lead lives of purpose with courage, character and compassion. Through the development of values and action-focused learning they are inspired to pursue equity and justice for self and others. By embracing diversity and raising their voices, our girls effect positive change and make a difference.
Bellbird Park State Secondary College (BPSSC) prides itself on providing an innovative and inclusive education experience for all learners. Our college is extraordinary because of the incredible students, parents, community partners and staff who bring it to life each day. Since opening in 2017 with 212 Year 7 students and 31 staff, the school has been on a rapid journey of student growth and staff recruitment. BPSSC now has an enrolment of 1,800 students and 150+ staff members. Located in the aspirational, multiculturally rich Ipswich community (ICSEA 953), we’re exceptionally proud to be the school of choice in our community.
At BPSSC, we’re committed to supporting the success and wellbeing of every student as they transition through each stage of learning through our high-expectations, high-support approach. In 2023, 175 First Nations students are connected and thriving at our college. Our Many Pathways, No Limits mantra extends to all students, and we provide tailored differentiated, culturally appropriate educational opportunities for our First Nations students. Our approach to First Nations education is extensive, multifaceted and a whole-school effort effecting positive systematic change and outcomes for our students.
Bellbird Park State Secondary College (BPSSC) prides itself on providing an innovative and inclusive education experience for all learners. Our college is extraordinary because of the incredible students, parents, community partners and staff who bring it to life each day. Since opening in 2017 with 212 Year 7 students and 31 staff, the school has been on a rapid journey of student growth and staff recruitment. BPSSC now has an enrolment of 1,800 students and 150+ staff members. Located in the aspirational, multiculturally rich Ipswich community (ICSEA 953), we’re exceptionally proud to be the school of choice in our community.
At BPSSC, we’re committed to supporting the success and wellbeing of every student as they transition through each stage of learning through our high-expectations, high-support approach. In 2023, 175 First Nations students are connected and thriving at our college. Our Many Pathways, No Limits mantra extends to all students, and we provide tailored differentiated, culturally appropriate educational opportunities for our First Nations students. Our approach to First Nations education is extensive, multifaceted and a whole-school effort effecting positive systematic change and outcomes for our students.
Sare Ozkara
Executive Manager – Broker Partnerships, Commercial Insurance
Chief Executive Officer, Commercial & Personal Injury Insurance
Vero is a leading commercial insurer in Australia, with over 190 years of experience in the industry. Vero’s range of insurance products are available exclusively through insurance brokers and intermediaries, due to its belief that specialist advice is paramount when it comes to selecting business insurance.
Addressing broker feedback has been a major focus for Vero in the past year, and this has led to several enhancements to the delivery of its insurance products to brokers and their clients. Most notably, Vero has invested significantly in upgrading its SME platform, which now offers improved pricing and risk selection to make it easier for brokers to place business.
In recent years, Vero’s achievements have been recognised with a number of prestigious awards. Vero was the proud recipient of the Gold Mansfield Award for Claims Excellence for four consecutive years, a testament to its outstanding claims service. Additionally, Vero was honoured with the NIBA Large General Insurer of the Year award in 2023, the IA Large Insurer of the Year award, and the CQIB Insurer of the Year award. These accolades are particularly meaningful as they were voted on by brokers, reflecting the trust and confidence the industry places in Vero.
The 2023 NIBA Large General Insurer of the Year broker research highlighted several key strengths of Vero. It was the only large insurer with a positive Net Promoter Score (NPS), resulting from a significant reduction in detractors. Brokers regard Vero as the most trusted partner among large general insurers, recognising it as a brand that reliably delivers on its promises. Vero’s service offering saw substantial improvements in account management and underwriting experiences, while it continued to lead the market in claims handling.
Since the launch of its upgraded SME platform, Vero’s underwriting referral response times have improved dramatically, which has been instrumental in enhancing broker satisfaction, reflected in the positive shift in broker NPS.
A cornerstone of Vero’s market offering is its best-in-class claims proposition. The company provides fast turnaround times for simple claims via its OneTouch service and offers personalised service for more complex claims through dedicated claims managers. These managers handle claims from start to finish, ensuring a smooth and supportive experience for brokers and clients, especially during challenging weather events.
Vero plays an integral role in Suncorp’s strategic ambition and growth agenda, contributing significantly to the insurance intermediary channel. The company provides training and support to insurance intermediaries, helping them stay up to date with industry trends, product knowledge and regulatory changes. This empowerment enables intermediaries to better serve their clients.
Vero has sponsored the NIBA Young Broker of the Year award for 35 years. A core part of this experience includes providing learning and professional development for the industry’s emerging talent. In addition, Vero has produced the SME Insurance Index for over 13 years, which benefits brokers by enabling greater customer-centricity as well as enhancing their understanding of Australia’s business market and broker service expectations based on client needs.
Looking ahead to 2024 and beyond, Vero remains committed to investing in its people and capabilities. The company prioritises automation and digital processes to enhance service in underwriting, placement of insurance, and the overall claims experience, making these processes more efficient and seamless for customers. As Vero continues to grow and improve its services, clients and brokers can expect even greater support and efficiency, ensuring peace of mind during challenging times.
Insurance issued by AAI Limited ABN 48 005 297 trading as Vero Insurance. Read the relevant Product Disclosure Statement before buying our insurance. The Target Market Determination (if applicable) is also available. This advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it.
Anthony Pagano
Head of Distribution, Commercial Insurance
Anthony Pagano has worked in the commercial insurance industry for close to 30 years and is currently Head of Distribution at Vero. He is responsible for leading and driving distribution strategy and market management activity across Australia, covering all insurance products and broker groups.
Head of Distribution, Commercial Insurance
Anthony Pagano
Anthony Pagano
Head of Distribution, Commercial Insurance
Anthony Pagano has worked in the commercial insurance industry for close to 30 years and is currently Head of Distribution at Vero. He is responsible for leading and driving distribution strategy and market management activity across Australia, covering all insurance products and broker groups.
Head of Distribution, Commercial Insurance
Anthony Pagano
Kira Pellicano
Head of Commercial Claims
Kira Pellicano
Head of Commercial Claims
Kira Pellicano is Vero’s Head of Commercial Claims. She is an experienced insurance professional approaching 20 years with Vero and the broader Suncorp group of companies. Kira is responsible for leading a large claims business across Australia, including a dedicated supply chain. Her role spans long-tail and short-tail claims lines, including Professional Indemnity and Financial lines, Liability, Property and Engineering. Kira has an extensive claims background and is passionate about delivering a best-in-class experience to broker partners and their clients in the moments that matter.
Head of Commercial Claims
Kira Pellicano
Kira Pellicano is Vero’s Head of Commercial Claims. She is an experienced insurance professional approaching 20 years with Vero and the broader Suncorp group of companies. Kira is responsible for leading a large claims business across Australia, including a dedicated supply chain. Her role spans long-tail and short-tail claims lines, including Professional Indemnity and Financial lines, Liability, Property and Engineering. Kira has an extensive claims background and is passionate about delivering a best-in-class experience to broker partners and their clients in the moments that matter.
Head of Commercial Claims
Kira Pellican
Sare Ozkara
Executive Manager – Broker Partnerships, Commercial Insurance
David Hoffman
Executive General Manager Commercial, Vero
Sare Ozkara is Executive Manager – Broker Partnerships and has been with Vero since 2019. Sare is responsible for leading a team of Strategic Relationship Managers who set and drive national strategy and plans with broker partners. Sare is passionate about driving improved results and engagement for both Vero and its partners.
Executive Manager – Broker Partnerships, Commercial Insurance
Sare Ozkara
David Hoffmann is the EGM Commercial at Vero Insurance. In this role, he leads teams nationally specialising in tailored lines products, from Property, Liability and Fleet to Engineering, Professional & Financial Lines and Surety Bonds. He has been with Suncorp and its predecessors for 37 years, primarily in Corporate Underwriting and Distribution. David has a passion for working with Vero’s broker partners to find solutions for their clients’ needs. He is also a fellow of ANZIIF.
Executive General Manager Commercial, Vero
David Hoffman
Sare Ozkar
Executive Manager – Broker Partnerships, Commercial Insurance
David Hoffman
Executive General Manager Commercial, Vero
Sare Ozkara is Executive Manager – Broker Partnerships and has been with Vero since 2019. Sare is responsible for leading a team of Strategic Relationship Managers who set and drive national strategy and plans with broker partners. Sare is passionate about driving improved results and engagement for both Vero and its partners.
Executive Manager – Broker Partnerships, Commercial Insurance
Sare Ozkara
David Hoffmann is the EGM Commercial at Vero Insurance. In this role, he leads teams nationally specialising in tailored lines products, from Property, Liability and Fleet to Engineering, Professional & Financial Lines and Surety Bonds. He has been with Suncorp and its predecessors for 37 years, primarily in Corporate Underwriting and Distribution. David has a passion for working with Vero’s broker partners to find solutions for their clients’ needs. He is also a fellow of ANZIIF.
Executive General Manager Commercial, Vero
David Hoffman
David Hoffman
Executive General Manager Commercial, Vero
Kira Pellicano
Head of Commercial Claims
Sare Ozkara is Executive Manager – Broker Partnerships and has been with Vero since 2019. Sare is responsible for leading a team of Strategic Relationship Managers who set and drive national strategy and plans with broker partners. Sare is passionate about driving improved results and engagement for both Vero and its partners.
Executive Manager – Broker Partnerships, Commercial Insurance
Sare Ozkara
David Hoffmann is the EGM Commercial at Vero Insurance. In this role, he leads teams nationally specialising in tailored lines products, from Property, Liability and Fleet to Engineering, Professional & Financial Lines and Surety Bonds. He has been with Suncorp and its predecessors for 37 years, primarily in Corporate Underwriting and Distribution. David has a passion for working with Vero’s broker partners to find solutions for their clients’ needs. He is also a fellow of ANZIIF.
Executive General Manager Commercial, Vero
David Hoffman