Winner: The Securian Canada Award for Outstanding Customer Experience

Northbridge Insurance

John A. Adams

Chief Executive Officer of Primerica Canada

John Adams has served as the Chief Executive Officer of Primerica Life Insurance Company of Canada (“Primerica Life Canada”) since 2003. He previously served Primerica Life Canada as Chief Financial Officer and before that as Vice President of Finance. Before joining Primerica, John served as the Director of Finance of a major Canadian university and Treasurer of an insurance group of companies. He began his career in 1980 with KPMG LLP. He graduated from Trinity College at the University of Toronto with a bachelor of commerce degree and is a Chartered Accountant and Chartered Professional Accountant. John has provided industry leadership as a board member of the Investment Funds Institute of Canada (the mutual fund industry association) since 2005, having served as its board chairman from 2015 to 2017. He also serves as a board member of the Federation of Independent Dealers.

Chief Executive Officer of Primerica Canada

John A. Adams

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@Primerica

As an independent, forward-thinking girls’ school we are committed to preparing girls for a lifetime of learning, leadership and engagement in our global community. We believe in girls. At Ruyton Girls’ School we foster the individuality of each girl in a caring and safe environment, nurturing her intellectual, physical, social and emotional qualities that are essential to flourish. Powerful learning is central to the Ruyton culture, building on our strong academic reputation. We focus on advancing the learning of every girl through the engagement of intellectual curiosity, building their knowledge and skills about how to learn, and supporting them to achieve their personal best and be exemplary citizens. We believe in real-world learning beyond the classroom, collaborating with the wider community to promote growth, discovery and sustainability. We empower our girls to lead lives of purpose with courage, character and compassion. Through the development of values and action-focused learning they are inspired to pursue equity and justice for self and others. By embracing diversity and raising their voices, our girls effect positive change and make a difference.

Rosie Orlando

President of Primerica Life Insurance Company of Canada

Rosie Orlando has been with Primerica, Inc. since October 2024 and served as President of Primerica Life Insurance Company of Canada (PLICC) since November 2022. She previously served as Executive Vice President and Chief Operating Officer of PLICC from February 2006 to November 2022, Senior Vice President, Training and Development from January 2022 to February 2006, and in various roles since joining the company in 1992. Rosie obtained her bachelor of arts from York University in Toronto.

President of Primerica Life Insurance Company of Canada

Rosie Orlando

Jamie Ugarte, PMP

Senior Vice President, Business Solutions

Jamie Ugarte has been in the premium finance industry for over 10 years, with experience in various roles including account and project management. As the VP Business Solutions, Jamie manages a team of technical and project management specialists and oversees the development, delivery, and implementation of FIRST Canada’s technical solutions to our insurance partners. Jamie is a certified project management professional with a BA in political science from the University of Western Ontario.

Senior Vice President, Business Solutions

Jamie Ugarte, PMP

Stuart Murray has over 21 years of experience in the Australian financial services industry, specialising in credit assessment and mortgage underwriting. Prior to joining Brighten, Stuart was Head of Lending Australia and Responsible Manager at Resimac, where he was responsible for management of all aspects of Resimac’s Australian underwriting team. Prior to that, Stuart worked in mortgage credit assessment at St.George Bank and Bluestone Mortgages.

Head of Credit

Stuart Murray

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Northbridge Insurance is a leading Canadian commercial insurer. Partnering with Canada’s most trusted brokers, we leverage our deep industry knowledge to safeguard our customers, allowing them to focus less on risks and more on opportunities. At Northbridge, we embody a customer-first mindset, engaging every employee in our purpose and ensuring every action starts with the customer in mind. What sets Northbridge apart? Responsive service: Each insurance claim is unique and deserves careful and close attention. To Northbridge, this means being ready, day or night, with expertise to address each claim quickly and thoroughly. Over 300 professionals make up our nationwide claims team. When a customer suffers a loss, they can count on insightful and focused assistance from someone who understands the finer points of their business. Human connection: Northbridge treats every customer with empathy, transparency, and clear communication – providing reassurance during challenging times. Rather than treating claims as tasks, we ensure customers feel valued, guiding them through the entire process with clarity, so they always know what’s happening and when. Tailored support: In the event of a claim, Northbridge is committed to providing our customers with dedicated support throughout the process. The claims process can be confusing, and we don’t want to keep our customers in the dark. When a claim is filed with us, we guide customers through the process from start to finish, so they know what to expect and when to expect it.